留學保險項目組應對“新型冠狀病毒肺炎”應急預案

Emergency Plan to “Novel Coronavirus Pneumonia” from International Students Insurance Company

為積極應對新型冠狀病毒肺炎疫情，留學保險項目組第一時間啟動重大公共衛生事件應急預案：7*24小時報案咨詢電話、應急聯絡熱線與值班響應，保證為發病患者和學校做到“特事特辦”和“溫暖便捷”。

In order to prevent from the Novel Coronavirus Pneumonia, International Students Insurance Company launched the emergency plan, which including service such as 7 * 24-hour emergency hotline, general medical consultation and advance payment for diagnosed customers and quick reimbursement.

一、應急聯系方法

Emergency contact phone number：

400-810-5119，7*24小時客戶咨詢熱線。

7 * 24 hours hotline: 400-810-5119

二、應急舉措

Emergency Measures：

(1) 400-810-5119電話提供7*24小時的應急響應;

(2) 開通新型冠狀病毒肺炎的服務綠色通道，針對確診客戶，第一時間提供墊付及理賠服務;

(3) 簡化理賠流程;

(4) 日常咨詢、預防支持、綜合服務等各方面的“綠色通道”等服務。

(1) International students will get a timely response from service center in 7*24 hours by calling hotline 400-810-5119.

(2) Customers diagnosed with “Novel Coronavirus Pneumonia” will be given priority service, such as advance payment for hospitalization and quick reimbursement.

(3) Claims procedure will be simplified.

(4) We also provide general medical consultation and preventation knowledge.

留學保險項目組溫馨提示：冬春季是呼吸道疾病的高發季節，也是病毒性肺炎的高發時期，注意保持室內空氣流通。請注重個人衛生，勤洗手，減少或避免前往人群密集地(尤其是有疫情發生的地區)，咳嗽和打噴嚏時使用紙巾或彎曲手肘掩蓋口鼻，必要時戴口罩。注意清淡飲食，保持良好作息，增強自身抵抗力預防疾病，如有發熱、咳嗽等呼吸道感染癥狀，應及時就診。